Customer care takes care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. We have a good team of customer support who are fluent in ENGLISH, HINDI & some of the regional languages in order to understand a customer.
FortuneScript services customer support have the following features :
1. Promptness & politeness in their words & services
2. 24*7 services
3. Listening customer grivences & quick resolution
4. Confer with customer through phone or emails or text
5. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
6. Check to ensure that appropriate changes were made to resolve customers’ problems.
7. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.